Technical Services Specialist

Role overview This is an advanced, consultative technical role within a SaaS organization, blending hands-on integration engineering with client-facing project leadership. The position owns end-to-end delivery of integration and data projects while mentoring junior teammates and shaping how the technical services function operates. It suits someone who enjoys equal parts client conversation, complex problem-solving, and cross-functional collaboration.

Responsibilities - Lead scoping sessions with clients, confirm requirements, and produce realistic project plans grounded in technical feasibility. - Manage integration and data projects through full delivery, ensuring timelines and quality standards are met. - Translate complex technical concepts into clear, actionable guidance for non-technical stakeholders. - Implement and maintain data imports, exports, RESTful APIs, single sign-on, and CRM/HRIS integrations using the platform's toolset. - Diagnose data and integration challenges, advising clients on modeling, validation, governance, and integration design. - Mentor colleagues, serve as a subject matter resource on high-visibility projects, and contribute to documentation and process improvements.

Requirements - Two or more years implementing integration or data solutions for a SaaS platform or comparable technical environment. - Demonstrated success in a client-facing technical role with strong communication and expectation-setting skills. - Solid grasp of data models, validation, transformation, and system-to-system integration patterns. - Ability to convert complex business requirements into clear technical approaches and recommendations. - Track record of managing multiple concurrent projects while maintaining high documentation and service standards. - Comfort working independently while collaborating effectively across product, support, success, and engineering teams.

Nice to have - Hands-on experience with APIs, SSO protocols (SAML, OAuth, OIDC), and SQL. - Familiarity with common CRM and HRIS connectors such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, or Workday. - Exposure to BI tools like PowerBI, Sisense, or Snowflake. - Working knowledge of Zendesk, JIRA, Confluence, or Workato. - Practical experience with AI tools and agents. - A second language, ideally French or Spanish.

Benefits and work setup - Fully remote-first arrangement with flexible work options. - Health, dental, and wellness benefits, retirement savings programs, generous time off, and eligibility for two bonus plans, varying by country. - New-hire equipment allowance and a monthly flex allowance. - Career growth and internal mobility pathways, plus employee-driven diversity, equity, and inclusion programs.