Client Advocate

Role overview Remote, customer-facing technical support role on a Client Advocacy team supporting users of a SaaS learning management platform. The position combines troubleshooting, investigation, and clear communication to help global clients succeed, with strong potential for skill growth into deeper technical specialisation.

Responsibilities - Resolve client issues across phone, chat, email, and desktop-sharing channels in a fast-paced environment. - Conduct in-depth investigations and root-cause analysis, documenting findings and delivering solutions tailored to client needs. - Manage customer expectations around response and resolution timelines. - Research and thoroughly document technical issues for internal and client-facing knowledge. - Act as the voice of the client internally while representing the platform professionally as issue statuses evolve and resolutions are confirmed.

Requirements - 1+ years in a technical support role (ideally in a SaaS environment) or in client-facing customer service such as hospitality or airlines. - Basic understanding of core web components. - Strong attention to detail and proven time-management capabilities. - Excellent written and verbal communication, including active listening. - Ability to grasp technical concepts and explain them in simple terms.

Nice to have - Prior LMS or e-learning experience. - Technical documentation experience. - Familiarity with Zendesk, MSSQL, Jira, or Confluence. - Experience working with remote teams. - Additional language fluency.

Benefits and work setup - Fully remote-first environment with flexible work arrangements. - Health and wellness benefits, retirement savings programs, eligibility for two bonus plans, and generous time off (specifics vary by country). - New-hire equipment allowance plus a monthly flex allowance. - Internal mobility and career growth opportunities, supported by employee-driven DE&I programmes.