Support Full-time Permanent
Job details
Not specified Salary
Remote Eligibility
Not specified Experience
Full-time Employment
About this role
Director of Service Desk at vandenboomassociates. ATS location: Remote. Source ATS: Ashby. Department: Client Service Employment type: FullTime About the Role vdBA SecureOps is building a security-led managed services practice for life sciences clients. The Director of Service Desk owns the frontline of that practice: the team, process, and tools that keep managed IT support running day to day. This role is responsible for ticket queue performance, SLA delivery, staffing, and the client experien